Update Billing and Credit Card details

This article has instructions to update Billing and Credit Card details for an Account. Only Users holding Owner, Admin and Billing Roles can view and action steps in this article.

Updating Details

1. Click My Account then click Billing
2. Click Update Card if required
   Confirm this action
3. Click Update Details to change:
   • Business name / Company name
   • Contact Name
   • Billing Email - where Invoice and Billing notifications are sent
     (eg. past due notices or unable to process payments)
     Email address is not required to be a registered User in Groundplan

Invoices

To download Account Invoices, scroll down to Invoices and click Download Invoice.

Trialling / Activating / Cancelling Count Assist

Count Assist is a recurring subscription and can be changed by the Owner, Admin and Billing Roles.

1. Click My Account then click Billing
2. Adjust Count Assist state accordingly

	Count Assist State
How can I trial Count Assist? Count Assist isn't on my Account.
Trialling Count Assist and want to use it on all your Projects? Subscribe to Count Assist.
Loved Count Assist and ready to use it all the time? Use Count Assist on all Projects.
How to Cancel Count Assist? Deactivate the Count Assist Subscription.
Have you Cancelled Count Assist and want to use it again? Ready to use Count Assist again?

Contact Us

For any other Billing concerns, email [email protected].

Alternatively, Billing queries can be asked at Help > Send us a Message.