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    Cancelling the Subscription
    • 29 Jan 2025
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    Cancelling the Subscription

    • Updated on 29 Jan 2025
    • 1 Minute to read
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    Article summary

    Wish you didn't have to leave but we do understand that circumstances change. Only Users holding Owner, Admin and Billing Roles can view and action steps in this article.

    📝 Your Groundplan Subscription is charged in advance. When you Cancel your Subscription, the Account won't be deactivated immediately. It will deactivate at the end of your current billing period.

    Data is kept in secure storage for up to 90 days. After this time, we cannot guarantee the retention of your data.

    Cancelling your Account

    1. Click My Account then click Billing
    2. Click Pause or Cancel Subscription

    cancelling-your-account.png

    Undo your Cancellation request

    Should you change your mind before the deactivation date, click Clear Pending Cancellation

    undo-your-cancellation-request.png

    Once Cancelled, you can re-activate your account at any time by logging in and updating your credit card details.




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