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Count Assist frequently asked questions

Commonly asked questions to troubleshoot Count Assist questions.

Updated this week

How much will Count Assist cost?

Count Assist is an add-on to your regular Groundplan subscription.

Please refer to our pricing guide where you can see the price in your currency.

I am trialling Groundplan. Why can't I see the Count Assist button?

To explore Count Assist with a trial, please head to:

> My account then billing

> Click start trial

Why is my symbol not turning blue? / Why am I unable to select a symbol?

That is because it is an image symbol.

Image symbols do not turn blue and cannot be searched using Count Assist. If an image symbol is located on the plan, it must be manually counted.

Why is Count Assist saying it is unavailable?

"Render optimised" is enabled which makes Count Assist unavailable.

Large or heavily detailed plans are sometimes set to auto render optimise to improve plan navigation.

To turn off render optimise:

> Click details

> Slide the render optimise

The plan will re-load and switch back to the plan editor

How can I stop Count Assist from finding symbols in my legend?

An exclusion zone can be set up over the legend (and any other areas of the plan not to be searched).

If this is your scenario, please see our article on Exclusion zones.

Can Count Assist search rotated symbols?

Yes.

Count Assist can search some rotations of your original selection.

Any symbol that is not some form of a 45-degree rotation of the original selection is recognised as a "different symbol". This would require further Count Assist selections to be made.

Rotate Symbols V2

Can I see what symbols Count Assist has already found?

Yes, by turning on the Count Assist layer.

The Count Assist layer will add a white overlay on top of all Count Assist results for easier visibility of non-searched items.

To turn on the Count Assist layer:
> Click details

> Slide Count Assist overlay , add results overlay

> Click details to close

Does Count Assist work for lengths?

A1: No, Count Assist is currently only available for count measurements.

Count Assist will not quantify the lineal meterage for length measurements. Please refer to our article on using the length tool.


A2: If you have track lights that have text or you want to select as a symbol to quantify as a count, this is possible using Count Assist.

To select the symbol:

  1. Zoom in on the length to search as a symbol

  2. Select the symbol

  3. (If required) the refine selection window opens, click to select/unselect the required element/s click save

  4. (Recommended) Click highlight results To review Count Assist search results (optional) Make further selections, exclude selections, remove selections.

  5. Click apply count

When would multiple symbols selections be required?

On plans where there are multiple variations of symbols, e.g. the location of the fitting type label or the rotation of the symbol.

Looking at the image below, there are multiple variations of the T1 symbol due to the location of the fitting type label rotating around the symbol. Each location creates a unique symbol, meaning multiple symbol selections are required.

Consider selecting just the symbol or fitting type label for faster symbol selections which is called a smart or fast select. In the case of T1, selecting just the fitting type label allowed Count Assist to find all these variations faster.

📝Note: Symbol detection
Count Assist can search for some rotations of your original selection but not all. If identical, Count Assist will usually detect any symbol that is a 45-degree rotation of the initial selection.

I have different levels on the same plan, and I want separate totals for each level. What would be the best set-up for this when using Count Assist?

Set up an inclusion zone for each stage.

Before taking the below steps, you will need to create a Stage per level named accordingly.

  1. Click into a count measurement from the first stage

  2. Click +exclusion

  3. Draw and complete the area around the first level for Count Assist to search in

  4. Click to select the action - only include Count Assist results from this area

  5. Click to select and apply to - Count Assist searching within the selected stages

  6. Click to select the stage - The current Stage will show a current banner

  7. Click save

  8. Repeat for additional stages (recommended), click the top measurement on each individual stage to see the current banner

Warning ⚠️ Additional Inclusion Zones must be set up for other Stages^^^
Further Inclusion Zones need to be set up for each Stage in this scenario. Each Inclusion Zone will direct Count Assist to search in the correct level on the Plan.

If you require further assistance, please contact Support at Help > Send us a Message

⚠️Warning: Additional inclusion zones must be set up for other stages
Further inclusion zones need to be set up for each stage in this scenario. Each inclusion zone will direct Count Assist to search in the correct level on the plan.

If you require further assistance, please contact Support at Help > Send us a Message

The Groundplan Count Assist webinar recording walks through inclusion zones in the chapters towards the end of the recording.



Can I add location labels after we win a project tender?

Yes.

Labels can be added by using our count labelling tool. Existing counts and applied Count Assist results can have bulk labels applied with a click, hold and drag action.

📝Note: Adding labels are not "auto" applied when using Count Assist.

  1. Click on a count, Count Assist users move to manual count mode

  2. Click label settings

  3. Type label format or select continue from x can include prefixes, suffixes and special characters

  4. Move the cursor off the window to see an appearance update

  5. Click counting and select labelling

  6. Start outside the symbol, click, hold and drag over the symbols in labelling order

    A green highlighted line will appear for the order existing labels will be edited when included in this action

    Count Labelling for CA





If your question is not answered above, please contact our Support Team at Help > Send us a Message or email [email protected] for guidance.

Access the Groundplan Academy here for the specific Count Assist course as well as a whole heap of other self-directed courses.

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