The Profile section shows the Name and Email used on the Account, which can be seen by clicking My Account > Setup.
Updating Name or Email
The Name saved under Profile is reflected on the Projects, Activity Log and Account Activity list.
The listed email address serves as the Username and is used to verify the Account. This ensures that a password can be sent using the Forget Password Link.
⚠️Warning:
An Email address can only be used in one Groundplan Account, whether this is active or inactive.
To transfer a User from another Groundplan account, please contact Groundplan Support at Help > Send us a Message.
Enter the Name or updated Email address
Click the Save button
A verification email will be sent to the new Email address Check spam or junk folders
Inside the Email, click the verification link
Groundplan will open in a new tab, confirming the Email is updated Verified will appear at the top of the Email
After updating, all correspondence will be sent to the new Email address.
Organisation Settings
The Company Name can be updated from the Billing Tab by an Owner, Admin or Billing Role.
The Account Owner can only be changed by the Owner Role or Groundplan Accounts with the correct process.
Click My Account then Billing
Click Update Details to change:
Business name / Company name
Contact Name
Billing Email - where Invoice and Billing notifications are received (eg. past due notices or unable to process payments) Email address is not required to be a registered User in Groundplan
Click Submit
Sign in with Google
The same Google account cannot be used for multiple Groundplan Logins.
Click Sign in with Google
Follow the prompts The pop-up box will appear It is also recommended to set up Google 2-Step Verification
Two-Factor Authentication
Enabling two-factor authentication adds an extra layer of security to a Groundplan Account. This ensures that if Login credentials are compromised, unauthorised access to Groundplan data is prevented.
⚠️Warning: If you Sign in with Google, two-factor authentication will be bypassed.
It is recommended that Google two-factor authentication be activated.
Click Enable Two-Factor Authentication
Open the app on your device and scan the QR code shown on Groundplan.
If you don't have an app yet, we recommend Google Authenticator
(Optional) If unable to scan, copy the Code, then paste it into the Authenticator The app will automatically generate a 6-digit code
Enter the Code
Click Enable two-factor Authentication
Change Password
Enter the existing Password
Enter a New Password meeting the below requirements:
At least 8 characters
Contains a number or symbol
Cannot contain your Name or email address
Cannot be a weak or compromised password
Click Update Password
