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    Upgrade or Downgrade Licences
    • 17 Jul 2024
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    Upgrade or Downgrade Licences

    • Updated on 17 Jul 2024
    • 1 Minute to read
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    Article summary

    Licences relate to the number of Users able to login to Groundplan simultaneously and can be billed Monthly or Yearly. Only Users holding Owner, Admin and User Roles can view and action steps in this article.

    users-vs-licences.png

    Upgrade your Licences

    Upgrading a Licence will increase the Licences and subscription costs for the Account. To use more than one Licence, there needs to be a separate User login for each Licence.

    If you are on a Yearly Subscription Plan, the Licence added will also be a Yearly Licence (charged Pro-rata).

    1. Click [+]
    2. Click + Add 1 Licence

    licence-add-licence.png

    1. Click Add 1 Licence

    licence-add-a-licence-2.png

    Downgrade your Licences

    Downgrading a Licence will reduce the Licences and subscription costs for the Account.

    1. Click [-]
    2. Click - Remove 1 Licence

    licences-remove-licence.png


    For Licence or Account queries, please head to Help > Send us a Message

    Frequently Asked Questions

    I have upgraded to two Licences. Why can't we log in at the same time?

    You must have two User Logins to use the two Licences simultaneously. Groundplan does not allow people to share one email address and login using two Licences.

    In this scenario, you will need to:

    1. Click + User and create a separate new User login.

    licences-faq.png

    See the below example which will allow 2 people to use 2 Licences:

    licences-faq-2.png

    You can then Bulk Share any projects the User needs access to:

    Bulk Sharing




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