Changing Password

To update your password you will need to enter your current Groundplan password and then enter the new password.

Groundplan will only let you set a new password that meets all our requirements:

Password Requirements

1. A minimum of 8 characters in length

Your password needs to be a minimum length of 8 characters. These characters can include a mixture of capital letters, lowercase letters, numbers and symbols, e.g., Password123.

2. Have a minimum of one number or symbol

These number(s) or symbol(s) can appear anywhere in the password.
e.g., P4ssword123

3. Cannot contain your email address or name

If your username is support@groundplan.com, you would not be able to use the password: Support123. Passwords such as that can be easily guessed, so we discourage using familiar words for your password.

4. Recommended - not be a weak or compromised password

A weak or compromised means a password that has been previously exposed in known data breaches.

Groundplan will use haveibeenpwned.com to let you know if your new password fits into this category.