Count Assist FAQs

Count Assist is an add-on to your regular Groundplan subscription.

Please refer to our pricing guide for specific information on Count Assist Packages and other frequently asked questions.

Yes. The Quota is found on the Billing Tab and will display for a trial as well as when activated. You must be an Administrator to access Billing.

1. Click My Account then select Billing

Count Assist is not available for Trial versions of Groundplan.

Our Trade Experts can show you Count Assist on your demo session during your Trial Period. Contact us through Help > Send us a Message to get a demo of Count Assist booked in.

That is because it is an Image Symbol.**

Image Symbols do not turn blue and cannot be searched using Count Assist. If an Image Symbol is located on the Plan, it must be manually Counted.

Render Optimise is turned on, so Count Assist is unavailable.

Large or heavily detailed Plans are sometimes set to auto Render Optimise to improve Plan navigation.

To Turn Off Render Optimise:

• Inside the Plan
  • Click Details
  • Uncheck Render Optimise
    The Plan will re-load and switch back to the Plan Editor

An Exclusion Zone can be set up over the Legend (and any other areas of the Plan not to be searched).

If this is your scenario, please see our Article on Exclusion Zones.

Yes. Count Assist can search some rotations of your original selection, e.g. security cameras, GPOs on curved walls and card readers.

Any symbol that is not some form of a 45-degree rotation of the original selection is recognised as a "different symbol". This would require further Count Assist selections to be made.

Yes, by turning on the Count Assist Layer.

The Count Assist Layer will add a white overlay on top of all Count Assist Results for easier visibility of non-searched items.

To turn on the Count Assist Layer:

• Inside the Plan
  • Click Details
  • Click “Add white overlay on top of Count Assist Results”
    Groundplan will remember the Layer is turned On for future Plans and Projects
  • Click Stages
    To start Searching using Count Assist

Safari is not supported when using Count Assist.

Count Assist is developed using cutting-edge technology, which is only supported by Chrome and Edge Browsers. You will need to switch to Chrome to enable Count Assist.

A1: No, Count Assist is currently only available for Count Measurements.

Count Assist will not quantify the lineal meterage for Length Measurements. Please refer to our Article on Length Measurements.

A2: If you have track lights that you want to select as a Symbol to quantify as a Count, this is possible using Count Assist.

To select the Symbol:

1. Zoom in on the length to Search as a Symbol

   • Click and release to start a selection
   • Move the mouse to the opposite side
     Symbol will turn blue
   • Click to complete the selection

2. (If required) Refine Selection Window opens
   Click to Select/Unselect the required Element/s
   Click Save

3. (recommended) Click Highlight Results
   To review Count Assist Search results
   (optional) Make further selections, Exclude selections, Remove selections.

4. Click Apply Count

On Plans where there are multiple variations of Symbols, e.g. the location of the fitting type label or the rotation of the Symbol.

Looking at the image below, there are multiple variations of the T1 Symbol due to the location of the fitting type label in relation to the Symbol.
Each location creates a unique Symbol, meaning Multiple Symbol selections are required.

Consider selecting just the Symbol or fitting type label for faster Symbol selections. In the case of T1, selecting just the fitting type label allowed Count Assist to find all these variations faster.

If you have Symbols on a Plan with identical components that need to be recorded as separate Measurements, e.g. D1 and D1(s), L1 and L1/E, DGPO and DGPO w/USB.

If this is your scenario, please see our section on Excluding Symbols from a Search.

Set up an Inclusion zone for each Stage.

Before taking the below steps, you will need to create a Stage per level named accordingly.

1. Click into a Count Measurement from the first Stage
2. Click +Exclusion
3. Draw and complete the area around the first level for Count Assist to search in
4. Click to select the Action - Only include Count Assist results from this area
5. Click to select and Apply to - Count Assist Searching within the selected Stages
6. Click to select the Stage
   The current Stage will show a Current banner
7. Click Save
8. Repeat for additional Stages
   (recommended) Click the top Measurement on each individual Stage to see the Current banner

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Yes. Labels can be added by using our Count Labelling Tool. Existing Counts and Applied Count Assist results can have bulk labels applied with a click, hold and drag action.

1. Click on a Count
   Count Assist users move to Manual Count Mode
2. Click Label Settings
3. Type Label Format or select Continue from x
   Can include prefixes, suffixes and special characters
4. Select Formatting options
   Move the cursor off the window to see an appearance update
5. Click Counting and select Labelling
   
   
   

6. Start outside the Symbol, click, hold and drag over the symbols in Labelling order
A green highlighted line will appear for the order
Existing Labels will be edited when included in this action

Square mode is used to draw boxes, and Freeform mode is used to draw unique shapes.

Square Mode

By default, Square Mode is selected
If not, click Freeform (Drawing Mode) then click Square

1. Click on one corner to start
   Move the cursor to the diagonal corner
2. Click again to complete the Zone

Freeform Mode

By default, Square Mode is selected
Change to Freeform mode: click Square (Drawing Mode) then click Freeform

1. Click to start Zone
2. Click again to change direction
   Each click creates a point
   Hold SHIFT to draw a straight line and hold in 15-degree increments
   Hold CTRL/Command ⌘ and press Z to undo the last point
3. Double-click to complete the Zone
   After adding at least 3 points